ISO20000 IT Service Management Certification-Ti Group

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ISO20000 IT Service Management Certification

ISO/IEC 20000-1

ISO20000, as an international standard in the field of IT service management, provides enterprises with a scientific, standardized, and efficient approach to managing IT services. By achieving certification, organizations can significantly enhance their IT service management capabilities, strengthen market competitiveness, and achieve sustainable development.

Service Introduction Benefits of Certification Our Competitive Edge Contact Us

Service Introduction

ISO/IEC 20000 is the world’s first international standard specifically designed for IT Service Management (ITSM). It defines integrated management processes and requirements for effectively delivering IT services to organizations and their clients, ensuring critical IT service processes are identified, managed, and aligned with business and customer needs.

This certification adopts a process-driven approach, emphasizing the importance of Service Level Agreements (SLAs) to guarantee high-quality, stable, and reliable IT service delivery.

Structure of the Standard

ISO/IEC 20000 consists of two parts:

ISO/IEC 20000-1: IT Service Management – Specifications

A mandatory framework outlining requirements for delivering acceptable service quality.
Serves as the basis for third-party certification and enables organizations to benchmark their IT services.

2.ISO/IEC 20000-2: IT Service Management – Implementation Guidance

A code of practice providing best-practice examples for implementing ISO/IEC 20000-1 processes.

Applicability

ISO/IEC 20000 applies to IT service providers across industries, including but not limited to:

IT outsourcing firms
IT system integrators
Software developers
IT operations and maintenance providers
E-commerce service providers
IT consulting agencies
In-house IT departments (providing internal support)
Hardware service providers

Any organization—whether delivering IT services internally or externally—can pursue ISO/IEC 20000 certification to validate compliance and operational excellence.

Benefits of Certification

Achieving ISO/IEC 20000 certification offers organizations the following advantages:

Competitive Market Edge
Obtain a globally recognized certification to enhance credibility and gain a strategic advantage in competitive markets.
Cost-Efficient Operations
Establish a transparent and optimized organizational structure to reduce IT operational costs and eliminate redundancies.
Streamlined Business Integration
Integrate service management with core business processes to boost operational efficiency and align IT services with organizational goals.
Centralized Documentation
Develop a clear, unified documentation system for service processes and best practices, simplifying audits and compliance management.
Empowered Workforce
Clarify employee responsibilities in service management, fostering team cohesion and accountability across departments.
Continuous Improvement
Regularly assess service management processes to maintain and improve their effectiveness, ensuring sustained alignment with ISO standards and business needs.

Our Competitive Edge

Accredited Qualifications

Ti Certification is a certification body approved and established by the Certification and Accreditation Administration of the People's Republic of China (CNCA) under approval number CNCA-R-2017-331. It is accredited by the China National Accreditation Service for Conformity Assessment (CNAS) with registration number CNAS C220-M, and is also recognized by the International Accreditation Service (IAS) in the United States. Renowned for its authority and credibility, Ti Certification provides professional, efficient, and customized services to empower enterprises in achieving new heights in management system certification.

Expert Team

Our expert team, well-versed in industry standards and equipped with extensive audit experience, delivers comprehensive, one-stop certification services to ensure a hassle-free and seamless process for your business compliance needs.

Streamlined Certification Process

With a well-structured certification framework and a professional audit team, we ensure process efficiency and accuracy, enabling clients to save time, reduce effort, and achieve cost-effective compliance solutions.

Shanghai · Ti Management System Certification Services

021-52968886

6th-7th Floors, Xibu Building (West Building), No. 767 Changshou Road, Shanghai

contact.cbe@titcgroup.com

Shenzhen · Ti Management System Certification Services

19068029001（Mr. Yang）

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Suzhou · Ti Management System Certification Services

0512-65269532

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Chendu · Ti Management System Certification Services

028-81202058

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Xian · Ti Management System Certification Services

18362606417（Mr. Zhang）

Room 1102, Unit 1, Building 1, Yahe Central Plaza (Yahé Zhōngyāng Guǎngchǎng), Northwest Corner of Intersection of Weiyang Road & Fengcheng 6th Road, Economic and Technological Development Zone, Xi'an, Shaanxi Province

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