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Home Certification Service Certification Commodity After-Sales Service Certification
Commodity After-Sales Service Certification
GB/T 27922-2011
This certification provides a comprehensive evaluation of an organization’s after-sales service capabilities, aiming to standardize service practices, enhance service quality, and safeguard consumer rights. By obtaining this certification, companies demonstrate their commitment to post-purchase support, thereby strengthening market competitiveness, boosting customer satisfaction, and fostering long-term loyalty.
Service Introduction

GB/T 27922-2011 is China’s first national standard for evaluating after-sales services, developed by the Standardization Administration of China (SAC) and implemented under the Ministry of Commerce. This standard establishes a comprehensive evaluation framework to assess the maturity of corporate after-sales service practices, drive service quality improvements, and enhance customer satisfaction. It covers requirements across three core areas: service systems, product support, and customer engagement.

 

 

Certification Criteria

 

The standard defines principles and requirements for commercial organizations, focusing on

  • Service Culture

    Prioritize customer-centric values, emphasizing service quality and efficiency.
  • Service Processes & Protocols

    Establish robust systems for service teams, workflows, and resource management to ensure timely and effective support.
  • Customer Satisfaction

    Mandate regular satisfaction surveys and feedback-driven improvements.

 

Star Rating System

 

Enterprises are scored on a 0-100 scale across service systems, product support, and customer engagement:

  • Compliance Level: ≥70 points

  • 3 Stars: ≥80 points

  • 4 Stars: ≥90 points

  • 5 Stars: ≥95 points (highest tier, representing excellence in after-sales service)

 

Applicability

 

This standard applies to:

  • Manufacturers (production-based enterprises)

  • Sales-Service Providers (retail, distribution, and post-purchase support entities)

Benefits of Certification
Benefits of Commodity After-Sales Service Certification:
  1. Nationally Recognized Credibility
    Certification demonstrates industry-leading service capabilities across China, validated by authoritative standards.

  2. Competitive Edge in Bidding
    Serves as a key requirement for participation in government procurement and large-scale enterprise tenders, enhancing eligibility for high-value contracts.

  3. Consumer Trust & Transparency
    Certified companies can display the Star-Rated Service Certification Logo on products/packaging, providing tangible proof of service excellence and boosting buyer confidence.

  4. Service Excellence Assurance
    Ensures compliance with national benchmarks for service quality, driving improvements in management practices and customer support efficiency.

  5. Sustainable Growth
    Facilitates continuous service improvement through feedback-driven optimization, builds long-term brand loyalty, and increases profitability via service-driven revenue streams.

Benefits of Certification
Accredited Qualifications
Ti Certification is a certification body approved and established by the Certification and Accreditation Administration of the People's Republic of China (CNCA) under approval number CNCA-R-2017-331. It is accredited by the China National Accreditation Service for Conformity Assessment (CNAS) with registration number CNAS C220-M, and is also recognized by the International Accreditation Service (IAS) in the United States. Renowned for its authority and credibility, Ti Certification provides professional, efficient, and customized services to empower enterprises in achieving new heights in management system certification.
Expert team
Our expert team, well-versed in industry standards and equipped with extensive audit experience, delivers comprehensive, one-stop certification services to ensure a hassle-free and seamless process for your business compliance needs
Streamlined Certification Process
With a well-structured certification framework and a professional audit team, we ensure process efficiency and accuracy, enabling clients to save time, reduce effort, and achieve cost-effective compliance solutions.
Contact Us
Shanghai · Ti Management System Certification Services
021-52968886
6th-7th Floors, Xibu Building (West Building), No. 767 Changshou Road, Shanghai
contact.cbe@titcgroup.com
Shenzhen · Ti Management System Certification Services
19068029001(Mr. Yang)
Room 1503D, Mingteng Center, Northeast Corner of Intersection of Qinghu Road & Longhua Heping Road, Longhua District, Shenzhen, Guangdong Province
Suzhou · Ti Management System Certification Services
0512-65269532
West Tower, Tower A, Fanhua Center, No. 4555 Renmin Road, Xiangcheng District, Suzhou, Jiangsu Province
Chendu · Ti Management System Certification Services
028-81202058
Room 501, Building 1, Meiliduhui Complex, No. 187 Jinlv 1st Road, Wuhou District, Chengdu, Sichuan Province
Xian · Ti Management System Certification Services
18362606417(Mr. Zhang)
Room 1102, Unit 1, Building 1, Yahe Central Plaza (Yahé Zhōngyāng Guǎngchǎng), Northwest Corner of Intersection of Weiyang Road & Fengcheng 6th Road, Economic and Technological Development Zone, Xi'an, Shaanxi Province
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*Name:
Email:
*Company:
Title:
*Phone:
City:
Please complete the form to send us a message:
1.We will not disclose, share or sell any of your personal information to third-party companies or individuals without your permission, unless required by law or the government.
2.The information you provide will only be used to help us provide you with better service.